Customer Service & Motorcycle Service Technician

Job Description: Motorcycle Service Technician

A Janus Motorcycles Motorcycle Service Technician must provide exemplary technical service of Janus Motorcycles and exemplary customer service via phone, email, and in person to our growing customer base. The candidate must be organized, thorough, and detail- and process- oriented. This role requires a hands-on approach to troubleshooting, repairing, and maintaining our motorcycles that are customer owned and company owned. The candidate will be expected to continue learning and improving along with the company.

The key indicator(s) of excellence in the Motorcycle Service Technician role means:

• Quickly and effectively diagnose and solve service issues with a customer and on customer motorcycles.
• Collaborating with team members to ensure efficient workflow and timely completion of tasks.
• Strong communications skills for effective interaction with customers and team members.
• Creating and maintaining logs of issues to build the service knowledge base.
• Proficiency and problem solving in basic motorcycle maintenance.

Individual Responsibilities:

• Create service tickets.
• Maintain correspondence with customers over the phone and email, update service tickets with all correspondence with customers.
• Talk customers through any basic maintenance, service, or first-start requests.
• Learn from current service and assembly technicians.

Reports to:

Assistant General Manager, Operations Manager, Production Manager

Janus Team Duties:

• Attending Janus Discovery Days, shows, and events
• Shop cleanup
• Contributes to team effort by accomplishing related tasks as needed.

Required Skills:

• Motorcycle service technician experience preferred
• Excellent communication, organization, and mechanical skills
• Meticulous attention to detail
• Self-accountability
• Exemplary work ethic
• Ability to follow a process
• Good judgment
• Sense of humor
• Timeliness
• Assertiveness with team members
• Receptivity to training and constructive criticism

If you are passionate about providing exceptional service and have the skills necessary for this role and are a proclaimed self starter, we encourage you to apply! Join us in delivering quality maintenance solutions that keep our operations running smoothly while working with a bunch of cool people that don’t suck.